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Common purchase queries answered
Orders and Shipping
Yes, every product in our store is custom-made on demand to ensure it meets your unique preferences and requirements.
The production time for custom orders typically ranges from 5 to 7 working days. Please note that this duration may vary during peak seasons, such as Christmas and Black Friday.
During busy periods like holidays or peak shopping seasons, the production duration may be extended due to increased demand. We always strive to fulfill orders as quickly as possible while maintaining the highest quality standards.
For standard delivery, you can expect your order to arrive within 7 to 15 working days. However, delivery periods can be subject to variations during hot seasons and holidays.
Absolutely! To expedite your delivery, you have the option to upgrade to express shipping. This faster shipping method usually takes 5 to 10 working days for delivery, depending on your location and current shipping demands.
During peak seasons and holidays, shipping times may be affected due to increased package volumes and potential courier delays. We advise customers to consider potential delays and place their orders well in advance to ensure timely delivery.
Yes, we provide order tracking services for your convenience. Once your order is shipped, you will receive a tracking number to monitor its progress until it reaches your doorstep.
While we make every effort to ensure prompt delivery, unforeseen circumstances such as extreme weather conditions or other external factors may cause delays. If you experience any concerns or issues with your delivery, please don’t hesitate to contact our customer support team for assistance.
Yes, we provide international shipping services. However, please note that delivery times may vary significantly depending on the destination country and customs procedures.
If you need to swap an item
Returns and Exchanges
Once we receive the returned item and confirm that it meets our return policy criteria, we will initiate the refund process. The refund will be issued to the original payment method used during the purchase.
For a refund to be processed, the following conditions must be met:
- The item must be in its original condition, unused, and undamaged.
- All original tags, labels, and packaging must be intact.
- The return must be initiated within the 30-day return window.
To initiate a return or request a refund, please contact our customer support team. They will guide you through the process and provide further instructions.
Personalized items with the correct specifications provided by the customer are not eligible for return or refund unless they arrive damaged or faulty.
In the unlikely event that your item arrives damaged or defective, please contact our customer support team immediately. We will arrange for a replacement or refund as per your preference.
Once we receive and verify the returned item, we will process the refund within a few business days. However, the time it takes for the refund to reflect in your account may vary depending on your payment method and financial institution.
Yes, please ensure that you contact our customer support team and obtain prior authorization before initiating a return.